Refund policy

🥒 The Hall of Pickleball Return & Refund Policy

When placing an order through the Hall of Pickleball, you’re embarkin’ on a grand adventure. And like any good quest, there are a few rules. This policy covers orders shipped within the United States and is here to make sure we’re all paddlin’ in the same direction.

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A. DEFECTIVE ITEMS ONLY, PLEASE

We accept returns and exchanges only for defective, damaged, or incorrect items. We’re a small-batch print-on-demand operation, so we can’t take returns just because you had second thoughts, changed your mind or your pickleball training montage turned you into a size S legend. (Unless your shirt started speaking in tongues, then yeah—let’s talk.)

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B. THIRTY DAYS HATH SEPTEMBER…

…And so do you. You’ve got 30 days from the delivery date to let us know if something’s wrong. Your return must be:

• Unworn & unwashed
  
  
• Tags still swingin’
  
  
• Packed with proof of purchase (receipt, order number, or carrier pigeon scroll)

If you can’t provide that proof, we might stare at you like a cat stares at a cucumber. And that’s just awkward for everyone.

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C. HOW TO START A RETURN

Before you send anything back to the mothership, email us first at returns@hallofpickleball.org, or text us at +1 517-490-2152.

We’ll send you return instructions clear as a freshly chalked kitchen line. Please don’t send anything back without checking in—we don’t want your shirt wandering the void, like a lost paddle.

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D. DAMAGE? MISTAKE? MISPRINT? (OH MY.)

If your shirt arrived looking like it battled a troll—or isn’t what you ordered—contact us immediately. We’ll set things right faster than a cross-court dink.

Depending on your location, and the availability of replacement stock, replacements may take a few days to a week or more. We promise, the wait will be worth it.

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E. EXCHANGES

We only do exchanges for items that are:

• Defective
  
  
• Misprinted
  
  
• Incorrectly sent

To get started, email Returns@HallofPickleball.org. No smoke signals required.

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F. REFUNDS

Once we receive and inspect your return, we’ll let you know if your refund’s approved. If it is, the funds will head back the same way they came.

• Most refunds are processed within 10 business days of receiving the return.
  
  
• Your bank or credit card company might take a few extra days to post it on your statement. They’re mysterious like that.

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G. RESTOCKING FEE (IF APPLICABLE)

A 10% restocking fee may apply for returns approved outside our standard policy (i.e., non-defective items we decide to accept anyway). Consider it a humble offering to the Pickleball Gods.

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H. QUESTIONS? HICCUPS? PICKLE-RELATED NIGHTMARES?

We’re here for you. Reach out:

📧 Email: TheCurator@HallofPickleball.org

📞 Phone: +1 517-490-2152